Skip to content

Festive Sale: extra 10% off orders above ₹2,000 with FESTIVE10

Refund, cancellation and exchange policy

Last updated 6 November 2026

Cancel free before your order ships. Exchange a size within 7 days of delivery. Wrong or damaged shirts are replaced or refunded in full. Refunds go back to the way you paid within 5 to 7 working days.

Cancelling an order

You can cancel any time before we ship it. Message us on WhatsApp at +91 93271 17207 or email [email protected] with your order number. We refund the full amount.

Once the order has shipped it cannot be cancelled, but you can exchange it as described below.

Exchanging a size

  • Ask within 7 days of delivery, with your order number and the size you want.
  • Shirts must be unworn, unwashed and unaltered, with their tags and packaging.
  • We arrange the pickup where our courier serves your pincode; otherwise we tell you where to send it.
  • The first exchange on an order is free. If the size you want is out of stock, we refund that shirt instead.

Wrong, damaged or faulty shirts

Tell us within 48 hours of delivery, with a photo of the shirt and the package. We send the right shirt or a replacement at no cost, or refund it in full if you prefer.

What we cannot take back

Shirts that have been worn, washed, altered or damaged after delivery, and requests made after the 7-day window.

When refunds reach you

We start the refund within 2 working days of approving it. It goes back to the same UPI account, card or bank account you paid with, and usually shows within 5 to 7 working days, depending on your bank. If it has not arrived by then, write to us with the order number and we will send you the refund reference.

Contact

Lawtech Vakalathouse Pvt. Ltd. (trading as VakalatHouse)
906, International Finance Center, Nr. Vesu Fire Station, VIP Road, Vesu, Surat, Gujarat 395007
GSTIN 24AALCP1153B1ZW
Email [email protected], phone +91 93271 17207, WhatsApp +91 93271 17207